If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products and/or subscriptions that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: support@getturboflow.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 14 days The following Goods cannot be returned: The supply of Goods made to Your specifications or clearly personalized. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
If you have any questions, you can contact us by email at support@getturboflow.com